We now offer shipping within the USA and Canada. We ship via USPS & UPS, either First Class or Priority Mail, depending on weight. Typically all orders are processed and shipped within 3-5 business days (please allow extra processing time during high volume ordering and Holidays). You should expect to receive your item within 2-5 business days after it is shipped.
Canadian Shipping: We now offer shipping in the US & Canada. We The 2Eighteen are not responsible for fees and/or taxes collected at the border.
Pre-Order & Custom Items: Pre-Order and custom items can take longer to produce, order and receive. Typically from 4 to 6 weeks depending on if it’s a pre-order or being custom made. Please keep this in mind when you are ordering anything marked CUSTOM or PRE-ORDER. If you need these items in a rush, we do not suggest purchasing them. Because quantities are limited, purchasing a Pre-order item GUARANTEES you receive the items you want, in the size you want. Once the items ship you will receive tracking information. ETA is an estimate of arrival and are not guaranteed. No refunds or discounts will be given on late Pre-order items, by ordering you agree to these terms.
Returns & Exchanges:
We ONLY exchange or credit your account on defective items! Please inspect merchandise immediately upon its arrival. For RETAIL customers our policy lasts 14 days. If 14 days have passed since you have received your purchase, unfortunately we can’t offer you a credit or exchange. WHOLESALE customers have 4 days to inspect their items and notify us of any defects. You must include photos of defective items for exchange or refund and mail them to Support@the2eighteen.com
To be eligible for a credit or exchange, your item must be unworn, unwashed, with tags, and in the same condition that you received it. It must also be in the original packaging. Tag removal will void any warranty on an item.
You must contact us at email@example.com with photos of the defect prior to returning or exchanging your item. No returns or exchanges are accepted without an approved return/exchange authorization.
Several types of goods are exempt from being returned/exchanged, swimsuits, undergarments and shoes, including any sale items which are Final Sales, REGARDLESS OF CONDITION, and will not be covered under any guarantee or warranty- including damaged and/or defectives.
DAMAGED OR DEFECTIVE ITEMS:
We want you to be happy with your items! We will happily replace items if they are defective or damaged. Please inspect merchandise immediately upon arrival and notify us of the defect via e-mail at firstname.lastname@example.org. Include your name, order number and photos of the damage. Please remember that missing information can delay the return process. Clear photos of damaged and defective merchandise are required to be produced on the customers end. If you cannot provide photos of the damage or defects, we cannot offer you any replacement, or refund. Please note- sale items are not eligible to be covered.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
Lost Or Stolen Shipments:
We are not responsible for any lost or stolen shipments. All lost or stolen shipment claims must be made with the United States Postal Service with the tracking information that we provided to you. We will provide you with any invoices, receipts, proof of delivery, or tracking information to help with your claim that you may need. We do not offer replacement merchandise for lost or stolen shipments.
Store credit or exchange:
If we ask that you return an item, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved for store credit, then a credit will automatically be applied to your account within 5 to 7 business days.
Shipping approved returns:
To return your product, you should mail your product to:
37223 Spruce Drive
Sturgeon Lake, MN 55783